Over time, excellent customer service will generate loyal customers, whose repeat business is worth up to 10 times the amount they initially spend.
Test the candidates' empathy and communication abilities in one comprehensive assessment with eSkill's realistic Multi-Tasking, Chat Window, Voice & Video and situational questions. See how eSkill can dramatically reduce staff turnover AND make your training more effective.
This is precisely why Amazon, 1-800 Contacts, Spotify, Zappos, and Orvis have so much success. All of these companies have used eSkill pre-employment tests to select for their call centre departments.
“The wide variety and customisability of eSkill’s online testing allow us to pre-screen many of our candidates before they even get to our doors. eSkill helps us assess a high volume of candidates in a fast, easy and efficient way.”
Christa Foley, Recruiting Manager at Zappos
Simply put, using eSkill means you will: • Quicken your time to hire • Find more productive reps • Reduce turnover • Be able to assess skills, voice/video interviewing, and behavioural skills all from one provider.