How to Hire Better Remote Leaders with Skills Tests
by Chris Parker | 14 April 2021
Some business leaders have adapted to managing remote work teams better than others. When hiring, training, retaining, and inspiring employees working remotely, it takes a different mindset and skill set. Here is one example that has played out all over the world in the past year. When managers are unable to see their direct reports, […]
more...Why Data Entry and Excel Skills Tests Are Critical for So Many New Hires
by Chris Parker | 7 April 2021
Regretfully job seekers often misrepresent, overstate, or just plain lie on their resumes. According to Indeed.com, over 40% of resumes have false information and approximately three out of every four employers have found lies on candidates’ resumes. You simply cannot take a person’s word at face value, even on a document as important and personal […]
more...“Can eSkill Integrate With My Applicant Tracker System (ATS)?”
by Chris Parker | 25 March 2021
One question which our medium and larger sized customers are always keen to know the answer to is “Can eSkill integrate with my applicant tracker system (ATS)?” The simple answer to this is yes. Why is this important? It reduces time to hire significantly. You are given the ability to create a seamless online assessment […]
more...Top Jobs That Benefit From Excel Skills Tests
by Chris Parker | 24 March 2021
Many of the resumes you receive probably list Microsoft Office as a skill. However, just because candidates list it on their resume does not mean they know how to use it well or that they know how to use all the features and functions. Many people know basic usage of Outlook and Word, but that is […]
more...The Best Customer Service Simulation Tests for Hiring and Training Call Centre Agents
by Chris Parker | 19 March 2021
A good call center agent is worth their weight in gold. In most companies, a call center agent’s job involves combining empathy with knowledge to answer questions and help customers resolve problems as quickly as possible. A competent call center agent can help turn a challenge into an opportunity, not just for your company, but […]
more...How to Test Microsoft Office to Hire and Train Better Employees
by Chris Parker | 16 March 2021
Most of the resumes that cross your desk probably list knowledge of Microsoft Office applications as a skill. But just because Microsoft Office proficiency is included on a candidate’s resume does not mean they are an expert at using all the applications, or that they know how to use every feature. Many people have a […]
more...How to Leverage Customer Service Pre-Employment Tests to Hire Better Agents
by Chris Parker | 10 March 2021
When the unemployment rate is high, posting a new job listing for a customer service representative could result in a deluge of resumes and applications. This means you could need to screen hundreds of applicants to find the ones who are well-qualified and weed out the ones who do not have the required skills and […]
more...How to Hire and Train for Customer Service Using Skills Tests
by Chris Parker | 3 March 2021
If the unemployment rate is high, posting a job opening for a customer service agent may very well result in your company being swamped with resumes and applications. Many of the applications are most likely from very competent, accomplished professionals who would be a great fit for the job. However, it can be difficult to […]
more...The 5 Most In-Demand Technical Job Skills and How to Hire for Them in 2021
by Chris Parker | 24 February 2021
In what feels like a decade but has only been a year, the pandemic has upended the world of work. Social distancing guidelines and government-imposed lockdowns forced office buildings, factories, brick-and-mortar stores, and more to go dark. This sudden shift to remote work necessitated digitization, accelerating the implementation of new technologies faster than previously thought […]
more...Interested In Being Part Of Our Partner Referral Programme?
by Chris Parker | 18 February 2021
eSkill has been helping clients with their candidate selection processes for more than 18 years. Offering the most comprehensive, rapid, effective, flexible, and affordable business skills testing solutions on the market has been the foundation of our success. If you are a consultant providing HR and recruitment advice, the eSkill test centre is a high-quality service that you can […]
more...The Importance Of A Human Customer Service Experience
by Chris Parker | 18 February 2021
As business technologies continue to become better and more widely used there are still situations where all you want to speak to is a human. Understanding how business skills testing software works can be explained through a knowledgebase search, pdf downloads or video. However, our experience is that this can be frustrating for customers. It […]
more...Has Your Workforce Changed? Use Pre-Employment Tests to Hire in 2021
by Chris Parker | 17 February 2021
Even before the pandemic’s onset, new technologies and ways of working were disrupting jobs and the skills needed to do them. The half-life of job skills, or the amount of time before a job skill is about half as valuable as it was initially, was getting exponentially shorter. In 2017, the World Economic Forum estimated […]
more...Hiring Strategies for Remote Workers: Pre-Employment Testing Tools for 2021
by Chris Parker | 12 February 2021
Before the onset of the pandemic, no one could have predicted the way we work would change almost overnight. Despite initial anxiety that the pressure of such sudden and profound change would be too great, business leaders have found that the new way of working could be the answer to sustained success. While many companies […]
more...When Are You Better Off Outsourcing Your Skills Testing?
by Chris Parker | 10 February 2021
We recently came across a real-life situation where a client went to extreme lengths to test candidates for basic maths capability. The financial service's client had over 100 applicants for a role within the organisation. They wanted to shortlist candidates initially by getting them to answer 100 questions over a short time frame. The questions […]
more...The Three Core Components of Successful Candidate Interviews
by Chris Parker | 3 February 2021
For many hiring managers, selecting great candidates can feel like gambling against long odds when they hire candidates based solely on their intuition, a good skills test score, or because the candidate shares a trait with a previous successful hire. Exclusively relying on these decision drivers often causes hiring managers to look back and wonder […]
more...How A Recruitment Agency Reduced the Time Required to Assess Candidates By 75% and Time-to-Hire By 50% Using eSkill’s Pre-Employment Tests
by Chris Parker | 26 January 2021
BELAY is a USA based leading virtual staffing solutions company that was founded in 2010. It is 100% virtual and has won several awards for its innovative culture and employee satisfaction. The agency specialises in supplying clients with virtual assistants who handle tasks such as travel arrangements, calendar management, and project research and bookkeepers with […]
more...Simple Scoring & Free Response Questions: Advanced Skills Testing Methods
by Chris Parker | 20 January 2021
When the pandemic changed life as we know it, HR professionals could no longer rely on business-as-usual approaches to screening candidates. So, talent acquisition professionals are turning to technology to evaluate prospective hires. Although companies initially pivoted to “virtual” processes and systems to comply with physical distancing requirements, HR leaders have realized how essential tech-driven […]
more...If You Are Not Using Video Interviewing You May Lose Candidates: Here’s Why
by Chris Parker | 7 January 2021
2020 was a year like no other. The Coronavirus pandemic brought economies to a halt worldwide and disrupted business-as-usual. As a result, many people lost their jobs, and hiring freezes became commonplace. Then we had social unrest. However, there is a silver lining because these events prompted HR's to re-evaluate and in many cases transform […]
more...Happy With Your Current Skills Testing Supplier But Sometimes Wonder If There's A Better Option Out There For You?
by Chris Parker | 15 December 2020
The short answer is that there probably is a better alternative! Have they kept pace with software changes? Are they offering MS Office 2016 or still stuck at 2010? Do they keep upping their prices because they think that you won’t notice? Are they charging for training and support? Do they limit the subjects that […]
more...Does Your Pre-Employment Testing Software Have All The Tools That You Need In Today's Recruiting Market
by Chris Parker | 29 August 2020
Some pre-employment testing companies do not offer all the tools necessary to create a streamlined approach to finding the best match for the job and the organisation.
more...Conscious And Unconscious Bias - And How To Avoid It
by Chris Parker | 29 July 2020
Unconscious bias is very real – and we all possess this to some extent. The need is to recognise the bias we bring both consciously and unconsciously when we review candidates. Anything we can put in place to mitigate such bias will help. Objective skills assessments in which the presentation, explanation, timing, scoring and interpretation […]
more...KPMG Jamaica Uses Brain Teaser Skills Tests and Pre-Employment Assessments on Social Media to Attract Top Accounting & Financial Talent
by Chris Parker | 16 June 2020
The Situation When companies face unique challenges, they implement innovative solutions. KPMG Jamaica Extended Support Services (JESS) is a shared-services affiliate of KPMG in Jamaica and a top audit, tax and advisory firm in Jamaica. It needed a way to attract candidates who had the accounting and financial reasoning skills required for some newly created […]
more...Is coronavirus prevention disrupting hiring practices?
by Warren Bresler | 14 April 2020
The focus on coronavirus prevention is disrupting hiring practices and work environments at businesses of all sizes and in every industry. The focus on coronavirus prevention is disrupting hiring practices and work environments at businesses of all sizes and in every industry. In the interest of keeping employees healthy and conducting business as usual, online work from […]
more...Recruitment Outside the Box
by Warren Bresler | 14 April 2020
Whether you’re continuing to hire full-time staff or need a sudden influx of temporary workers to support outbreak-related response needs, here are a few ways your company can adapt to these changes. https://bit.ly/2WGPVNA The focus on coronavirus prevention is disrupting hiring practices and work environments at businesses of all sizes and in every industry. In the interest […]
more...Remote Workers Skills Testing
by Warren Bresler | 6 April 2020
Our Remote Working test measures candidates’ knowledge of different scenarios relevant for companies who hire remote workers or are currently preparing their staff to work from home, considering the current pandemic. Candidates are measured on skills such as Etiquette, Information Security, Organisation and Planning, Company Best Practices, and Team Work/Collaboration. You can also access our […]
more...Continuous Personal Development Assessment – in the world of Home Working
by Chris Parker | 30 March 2020
The way we work and the way people work with us is dramatically changed, suddenly what was best practice possibly no longer applies. For regulated businesses amongst these challenges are how to conduct the Annual Appraisals for Personal Development when face to face or a test centre is no longer an option. eSkill is a […]
more...Case Study: English Police - Utilising eSkill When Downsizing
by Chris Parker | 19 March 2020
The ICT manager at an English Police H.Q. urgently needed to use eSkill. He was required to reduce the number of staff in his department. He had identified that a critical element of the process was to accurately identify the skill levels of every member of his team, he was particularly keen to ensure those […]
more...Planning for the future
by Chris Parker | 19 March 2020
The current global health crisis is having an impact on economic activity and, for some sectors, the need to review costs has moved to the top of the priority list. And inevitably, labour costs will come under scrutiny. In some cases, it may involve companies making certain positions redundant which creates the dilemma of who […]
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